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Viber will selectively allow large brands to have searchable accounts, to see if you qualify please reach out to us directly.

Note that accounts created this way will initially only be discoverable via a deep link which you can learn more about here.

You can create an account by registering on the Viber admin panel. The Viber message IDs associated with each Sunshine Conversations message are available in delivery event payloads in the externalMessages property. Failures to deliver a message to Viber can be detected by subscribing to the conversation:message:delivery:failure webhook.